Cancellation Policy

Cancellation and Refund Policies

 If unexpected circumstances arise which affect your holiday plans, we will be happy to help with cancellation procedures and refunding your money. Below is Vietnam Travel Travel’s General Cancellation Policy, if it doesn’t meet your needs, please contact us for further discussion. Once you cancel the services/travel products, you are committed not to use the booked travel products/services. Should you require changing the booking, re-booking procedure must be performed.

Our rates of refund are determined by the requirements of our suppliers and can be summarized as follows:

   Tour Cancellation:

+60 Days before the trip starts: there is 15% banking and handling charge.

59 – 30 days: 50% will be charged

29 – 14 days: 70% will be charged

Less than 14 days: Full charged.

 The refund will be made through bank transfer or through your credit card, depending on your original method of payment. Additionally, although Saigon Motorbike Tours will instruct the bank to handle the crediting process as soon as notification of cancellation is received, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank’s practice